Return & Refund Policy
Last updated: 30-04-2025
At LumaBulb, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help.
1. Returns
You may return your item(s) within 30 days of receiving your order.
To initiate a return, please contact our customer service team at info@lumabulb.com within the 30-day window.
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Return shipping costs are the customer’s responsibility, unless the item is defective.
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If the item is defective or incorrect, we will reimburse reasonable return shipping costs.
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To cancel an order before it ships, please contact us as soon as possible at the same email address.
2. Refunds
Once we receive and inspect the returned item(s), we aim to process your refund within 5 business days.
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Refunds are issued to the original payment method used during checkout.
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You will receive an email confirmation once your refund has been processed.
3. Return Conditions
To be eligible for a return, the item must:
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Be unused and in its original condition
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Include all accessories and original packaging
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Be securely packaged to avoid damage during return shipping
Items that are damaged due to improper use or insufficient return packaging may not be eligible for a full refund.
4. Responsibility for Return Shipping
We are not responsible for delays, losses, or damages that occur during return shipping.
We strongly recommend:
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Using a trackable shipping method
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Keeping the shipping receipt and tracking number until the return is confirmed
Please inspect your order within 24 hours of delivery and contact us promptly if any issues arise.
5. Contact Us
If you have any questions about our return or refund policy, please don’t hesitate to reach out to us:
Our team will do its best to assist you as quickly as possible.
