Shipping Policy

Last updated: 06-05-2025
For any shipping-related questions, please contact us at info@lumabulb.com.

1. Order Processing Time

Orders placed before 20:00 CET (GMT+01:00) are typically processed within 1–2 business days.
Please note: Processing times may vary during high-demand periods such as holidays or promotions.

2. Estimated Delivery Time

Once your order has been processed and shipped, estimated delivery times are as follows:


Destination Estimated Delivery Time Shipping Fee
Netherlands 5–8 business days €0
Belgium 5–8 business days €0
Rest of Europe 5–10 business days €0

 

Please note: All timeframes are estimates and may be affected by external factors such as customs, weather, or courier delays.

3. Tracking Your Order

Once your order has been shipped, you will receive an email confirmation with a tracking link.
Please allow up to 48 hours for tracking information to update after shipment.

4. Customs, Duties & Taxes

For international orders, import duties, VAT, or other local taxes may apply upon arrival in the destination country. These charges are determined by local customs authorities and are the sole responsibility of the customer.

If you refuse to pay applicable import fees and the package is returned to us, LumaBulb reserves the right to deduct return shipping and handling fees from your refund.

5. Shipping Address Accuracy

Customers are responsible for providing an accurate and complete shipping address.
If an order is returned due to incorrect or incomplete address details, reshipment costs will be charged to the customer.

If a package is marked as “Delivered” by the courier but you did not receive it, please contact the courier directly. LumaBulb is not liable for packages lost or stolen after delivery has been confirmed.

6. Lost or Damaged Packages

If your package arrives damaged, or if it has not arrived within 14 days after the expected delivery date, please contact info@lumabulb.com immediately. We will work with the carrier to resolve the issue.

LumaBulb is not responsible for delays or losses due to:

  • Courier disruptions

  • Force majeure events (e.g., weather, strikes, natural disasters)

  • Delays at customs clearance

7. Returns and Refunds

If you are not satisfied with your purchase, you may return it within 30 days of receipt.
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

For return instructions, please contact info@lumabulb.com.
Returns must be shipped in original condition and packaging.

8. Important Notes

  • Please inspect your package within 24 hours of delivery.

  • Report any damage or issues to our customer service promptly.

  • Shipping fees are non-refundable, except in the case of damaged or incorrect items.